The paratransit area of the OUTREACH web site is intended to assist paratransit users, caregivers, nurses, social workers, etc. in using, accessing and understanding paratransit service. If you come across words or terminology that you are not familiar with, please reference the Paratransit Glossary.
OUTREACH is a private non-profit agency, operating as Americans with Disabilities Act (ADA) Paratransit Broker for the Valley Transportation Authority (VTA) to provide public paratransit service.
OUTREACH paratransit is based on a reservation system with clients making reservations for trips 1 day to 14 days in advance. Service is provided with taxies or accessible vans. OUTREACH contracts transportation service out to 7 different companies, 4 taxi companies and 3 van companies.
OUTREACH provides paratransit using a SMART Paratransit System. The three key components of our Smart Paratransit System are:
The SMART Paratransit Project was unveiled on January 24, 1997. Below is picture of Supervisors Jim Beall and Pete McHugh, Amy Love, Ann Ciganer, John West, Dr. Christine Johnson, Roberta Gardella, Noman Mineta, Assemblyman Mike Honda, Charles Trimble, Robert Dukes, Peter Cipolla, and Judy Plaska cutting a ceremonial dedication ribbon to mark the occasion.
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