It is the policy of OUTREACH to employ its best efforts to ensure that all programs, services, activities and benefits are implemented without discrimination.

Outreach & Escort Inc. (OUTREACH), under Title VI of the Civil Rights Act of 1964 and related statutes, ensures that no person shall, on the grounds of race, color, national origin, sex, disability, or age, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity it administers.

For information or guidance on how to file a complaint based on the grounds of race, color, national origin, sex, disability, or age, please visit the following web page: http://www.outreach1.org or call (408) 436-2865.

OUTREACH provides essential documents and program materials in languages other than English and in accessible formats to accommodate persons with disabilities. Materials are posted on our web page: http://www.outreach1.org or call (408) 436-2865.

If you need translation and/or language assistance for materials other than English, and/or an alternate format, such as in Braille, audio, or large print, please contact Robert Gruss, Title VI Coordinator, Outreach & Escort Inc., 926 Rock Avenue, Suite 10, San Jose, California 95131. Phone (408) 436-2865, extension 230, fax (408) 382-0472, or via email: bob@outreach2.org.

OUTREACH encourages participation in our contracting opportunities for both SBEs (Small Business Enterprises) and DBEs (Disadvantaged Business Enterprises) depending on the funding sources. For more information, please contact Bob Gruss at 408-436-2865, Ext. 230.

OUTREACH is committed to conducting transactions and service delivery in an environment that is free of conflict of interest. Our OUTREACH Conflict of Interest policy is posted on our web site at http://www.outreach1.orgor copies may be obtained by contacting Paul Tatsuta at 408-436-2865, Ext. 264. Alternative languages and formats shall be accommodated upon request.

OUTREACH operates under a Code of Conduct that requires officers, directors, employees, volunteer s, among other parties to observe high standards of business and personal ethics in the conduct of their duties and responsibility as described under federal and state regulations.

OUTREACH provides a Whistleblower Policy intended to encourage and enable employees, volunteers, directors, and other parties to raise Concerns within the Organization for investigation and appropriate action.

The OUTREACH Whistleblower Policy establishes policies and procedures for:

· The submission of concerns regarding questionable accounting or auditing matters by employees, directors, officers, and other stakeholders of the organization, on a confidential and anonymous basis.

· The receipt, retention, and treatment of complaints received by the organization regarding accounting, internal controls, or auditing matters.

· The protection of directors, volunteers and employees and stakeholders reporting concerns from retaliatory actions.

Our OUTREACH Whistleblowing Protection Policy and Tracking Document is posted on our web site at http://www.outreach1.orgor copies may be obtained by contacting Paul Tatsuta at 408-436-2865, Ext. 264. Alternative languages and formats shall be accommodated upon request.

Protecting Your Rights: What is Title VI?
Title VI of the Civil Rights Act of 1964 is a Federal statute that ensures that no person shall be discriminated against or denied benefits on the ground of race, color, or national origin, in programs and services that receive federal financial assistance. As such, to ensure that OUTREACH customers are not discriminated against, we have adopted policies that promote equal access and quality service to all our customers.

How Do I File a Title VI Complaint?
If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:

1. Your name, address and how to contact you (e.g. telephone number, e-mail address, etc.), and

2. How, when, where and why you believe you were discriminated against. Include the location, names and contact information of any witnesses.

An OUTREACH Customer Service representative will assist with writing a complaint if the complainant is unable to do so. We will accommodate any language requirement and will provide accessible formats and accommodations.

Complainants may also file a Title VI complaint with an external entity such as VTA, FTA, other federal and state agencies or federal or state court. However, should a complainant be filed with OUTREACH and an external entity simultaneously, the external complaint will supersede the OUTREACH complaint and OUTREACH complaint procedures will be suspended pending the external entity’s findings.

Thank you.